are returnable for a full refund of the item
price, as long as they are returned within
30 days of delivery, must have their
original packaging, and be unused.
exceptions to the above are that all
cushions have a 15% restocking fee and all
power chairs have a 10% restocking fee.
Ultra lightweight wheelchairs, sport
wheelchairs, and any custom-ordered items
are non-returnable. These non-returnable
products are custom-produced by the
manufacturers and are unable to be
non-returnable items or items with re-stock
fees you will be notified at the time you
place your order.
Medical, Mobility & Accessibility take pride
in assisting you in selecting the right
product that offers optimum functionality.
However, you may occasionally receive a
product that doesnít work for you, in which
case, you may need to return an item, and
our policy and procedures are as follows:
return an item, please call us at
1-866-940-2030 and speak with Customer
Service. You can also email us at
your order number, name, and the item number
for the item you are returning. We will then
contact you with shipping instructions for
your return. We will also help you determine
the best method for shipping your return.
PLEASE DONíT SEND A PACKAGE BACK WITHOUT
CONTACTING CUSTOMER SERVICE! To receive full
credit, items must be shipped within 10 days
from the day you contacted Customer Service
and the shipping information were provided.
order is cancelled once the item
has shipped, our standard return policy
applies. You will need to accept delivery
of the item and ship the item back. If
delivery of an item is refused, the return
shipping costs will be deducted from the
issued credit. Second-Day and
Next-Day shipping costs will not be credited
if delivery of the item is refused.
item is received we will credit the credit
card used for the purchase. If you paid by
check or money order, we will issue a check
within two weeks.
course, if any item is defective, or was
damaged in shipping, please call us at
1-866-940-2030 or email us at
We will arrange for the item to be picked
up, and you will be credited with both the
purchase and shipping costs.