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Return Policy

RETURN POLICY

Most items are returnable for a full refund of the item price, as long as they are returned within 30 days of delivery, must have their original packaging, and be unused.

The exceptions to the above are that all cushions have a 15% restocking fee and all power chairs have a 10% restocking fee.  Ultra lightweight wheelchairs, sport wheelchairs, and any custom-ordered items are non-returnable. These non-returnable products are custom-produced by the manufacturers and are unable to be returned. 

For any non-returnable items or items with re-stock fees you will be notified at the time you place your order.

Piper Medical, Mobility & Accessibility take pride in assisting you in selecting the right product that offers optimum functionality. However, you may occasionally receive a product that doesnít work for you, in which case, you may need to return an item, and our policy and procedures are as follows:

To return an item, please call us at 1-866-940-2030 and speak with Customer Service. You can also email us at customerservice@pipermedicalmobilityaccessibility.com

Include your order number, name, and the item number for the item you are returning. We will then contact you with shipping instructions for your return. We will also help you determine the best method for shipping your return. PLEASE DONíT SEND A PACKAGE BACK WITHOUT CONTACTING CUSTOMER SERVICE! To receive full credit, items must be shipped within 10 days from the day you contacted Customer Service and the shipping information were provided.

If an order is cancelled once the item has shipped, our standard return policy applies.  You will need to accept delivery of the item and ship the item back.  If delivery of an item is refused, the return shipping costs will be deducted from the issued credit.  Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.

Once the item is received we will credit the credit card used for the purchase. If you paid by check or money order, we will issue a check within two weeks.

Of course, if any item is defective, or was damaged in shipping, please call us at 1-866-940-2030 or email us at customerservice@pipermedicalmobilityaccessibility.com We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.